PRIVACY POLICY


At iPlanet, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.

When And What Information Does iPlanet Collect?

iPlanet collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.

When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

Why Do We Collect This Information?

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

What Steps Does iPlanet Take To Ensure Security When Shopping Online?

When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

www.iplanetstore.in website makes use of 128 Bit Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL).

When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).

The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

Does iPlanet Share My Information With Other Companies?

iPlanet respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. iPlanet does not share, rent or sell your information with any other company.

At times, iPlanet may provide links to other company websites which we believe may be of interest to you. iPlanet is not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.

How Do I Update My Account Information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to 'Account Information'. Please note that we do not store your credit/debit card information in your personal profile.

TERMS OF USE


Welcome to www.iplanetstore.in. www.iplanetstore.in and its affiliates provide their services to you subject to the following conditions. If you visit or shop at www.iplanetstore.in, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.iplanetstore.in service or visit or purchase from any business affiliated with www.iplanetstore.in, whether or not included in the www.iplanetstore.in website, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to www.iplanetstore.in, to understand our practices.

Electronic Communications

When you visit www.iplanetstore.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.iplanetstore.in or its content suppliers. The compilation of all content on this site is the exclusive property of www.iplanetstore.in. All software used on this site is the property of www.iplanetstore.in or its software suppliers.

Trademarks

iPlanet has filed its application for registration under the Trade and Merchandise Act and Rules at Coimbatore under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.

Site Access

www.iplanetstore.in grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.iplanetstore.in. You may not use any proprietary information (including images, text, page layout, or form) of www.iplanetstore.in and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing www.iplanetstore.in's name or trademarks without the express written consent of www.iplanetstore.in. Any unauthorized use terminates the permission granted by www.iplanetstore.in. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.iplanetstore.in so long as the link does not portray www.iplanetstore.in, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.iplanetstore.in logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.iplanetstore.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk Of Loss

All items purchased from www.iplanetstore.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

www.iplanetstore.in and its affiliates attempt to be as accurate as possible. However, www.iplanetstore.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.iplanetstore.in itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website in Indian Rupees represents the full price of the product and shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on www.iplanetstore.in, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

Shipping

All of iPlanet orders are shipped door-to-door from our warehouse in Bangalore, India to your provided shipping address via Delhivery Logistics Pvt Ltd. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.

Shipping destinations offered by www.iplanetstore.in for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

Delhivery Logistics Pvt Ltd will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Delhivery Logistics Pvt Ltd Customer Service at their local number and quote your tracking number to trace your package.

Duties And Taxes

All of iPlanet orders are shipped from our warehouse in Bangalore, India to your provided shipping address via Delhivery Logistics Pvt Ltd. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with Delhivery Logistics Pvt Ltd to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from Delhivery Logistics Pvt Ltd for import duties and taxes, you will have to pay Delhivery Logistics Pvt Ltd directly at the time of delivery. iPlanet takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Exchanges, Returns And Refunds

iPlanet will replace the product free of cost if you are not satisfied with your purchase for any reason. Exchanges or returns must be made within 30 days of receiving your order. You will need to fill out a Returns and Exchanges form which is available on the website under Returns and Exchanges slab. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the return address.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by www.iplanetstore.in on an "as is" and "as available" basis. www.iplanetstore.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, www.iplanetstore.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. www.iplanetstore.in does not warrant that this site, its servers, or e-mail sent from www.iplanetstore.in are free of viruses or other harmful components. www.iplanetstore.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, iPlanet assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.

Indemnification

You agree to defend, indemnify and hold iPlanet and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Applicable Law

By visiting www.iplanetstore.in, you agree that the laws of India, under the jurisdiction of Coimbatore, Tamil Nadu without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and www.iplanetstore.in or its affiliates.

Disputes

Any dispute relating in any way to your visit to www.iplanetstore.in or to products you purchase through Www.iplanetstore.in shall be submitted to confidential arbitration in Coimbatore, India, except that, to the extent you have in any manner violated or threatened to violate www.iplanetstore.in's intellectual property rights, www.iplanetstore.in may seek injunctive or other appropriate relief in any court in India, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to www.iplanetstore.in. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

Consolidated Premium Retailers.

Head Office:
#186, Bashyagaralu Road, RS Puram, Coimbatore 641002, Tamil Nadu, India
Tel: +91-422-4215004,
Email: customerservice@iplanetstore.in